Shipping & Returns

➣ SHIPPING

     Processing time takes approximately 3-5 business days from the date of order (unless it's a preorder). All orders are shipped through USPS and shipping costs are calculated by weight and shipping location at checkout. You will receive a confirmation email with your receipt letting you know we received your order. A tracking number will be provided and sent once the order has been shipped. 

International Orders: Shipping is based on location and weight. Please note, that international orders may have custom fees that are the responsibility of the buyer. All international orders may take 1-3 weeks or more to arrive. l

➣ REFUND & EXCHANGE POLICY

All sales are final due to the nature of being handmade products. Once the order has been placed we do not accept cancellations or exchanges. If you receive an incorrect item, contact us within 7 business days with proof and we will contact you to work out the situation. 

Products damaged in transit are not the responsibility of Hiraya Botanicals. However, things happen and we will gladly send a replacement for the damaged item. If your product comes broken or damaged, contact us within 72 hours upon receiving the item and send us photos or video as proof so we can file a claim and send a replacement as soon as possible. Note* that cosmetic imperfections in our soy candles and bath salts do not count as damaged. 

Once packages are carefully packed and shipped, it is no longer the responsibility of Hiraya Botanicals, but of the USPS. All orders receive a tracking number once shipped. If your item is lost, delayed, or stolen please contact your local post office and provide your tracking info so they can sort out and try to locate your package.